Delivery & Shipping Information

Daily Order Cut-Off: 1:00 PM (GMT+10:00) Australian Eastern Standard Time (Sydney)

Handling Time (days): 1-3 days (Mon-Fri). THIS DOES NOT INCLUDE SHIPPING TIME.

SHIPPING FOR AUSTRALIA

FREE Standard Shipping for Australian orders over $150!

Standard Shipping (2-8 business days): $10.00 for orders under $150
(None of these times include dispatch time.)

Express Shipping (1-4 business days): $15.00 for all orders.
(None of these times include dispatch time.)

All Australian orders are shipped via Australia Post.

Please Note: Unfortunately, we are unable to cancel any orders once they have been placed. We apologize for any inconvenience this may cause.

If you do not wish to keep your products upon receiving them, you are welcome to return them for a full refund.

Cancellation Policy: No Cancellations

Once an order is placed, it cannot be canceled. This policy ensures efficient processing and delivery of your items. Please review your order carefully before confirming it.

If you have any questions or concerns regarding your order, please contact our customer support team at info@coffeebeans.co, and we will be happy to assist you within the constraints of this policy.

TRACKING YOUR ORDER

Once your order has been dispatched, you will receive an email from Australia Post with your tracking details.

All our parcels require a signature upon delivery. If you are not home, a pick-up card will be left, and your parcel will be available for collection at your local post office.

Please allow up to 24 hours for tracking information to update.

If a customer grants the shipping company authority to leave the parcel without a signature, Coffee Beans and the shipping company are not liable if the parcel is stolen.

FURTHER DELIVERY INFO

To check if you are outside the Express Post Network, click here.

This service requires a signature upon delivery, as it is the most secure shipping method.

You may leave order notes requesting your parcel be delivered to reception, but we recommend adding this instruction to your shipping address, as we cannot manually add notes in our E-parcel system.

Once your order has left our warehouse, it is in the hands of the delivery company. Any delivery delays caused by the shipping provider are beyond our control. Estimated shipping times are provided by the delivery companies and may vary by location.

"Awaiting Fulfillment" means your order has been successfully placed and is awaiting dispatch.

INTERNATIONAL SHIPPING

PLEASE NOTE: During sales and holiday periods, please allow extra time for dispatch and delivery due to high order volumes. Dispatch time can be between 1-4 business days.

("Awaiting Fulfillment" means your order has been successfully placed and is awaiting dispatch.)

All international orders are sent via Australia Post and DHL Express.

INTERNATIONAL SHIPPING RATES & DELIVERY TIMES

FREE STANDARD SHIPPING on international orders over $300 AUD! For orders below $300 AUD, please refer to the shipping rates in the chart below.

    • New Zealand

      • Standard Shipping: $20 AUD

      • Delivery: 3-7 business days

    • Hong Kong

      • Standard Shipping: $20 AUD

      • Delivery: 3-7 business days

    • Japan

      • Standard Shipping: $20 AUD

      • Delivery: 3-7 business days

    • Singapore

      • Standard Shipping: $20 AUD

      • Delivery: 3-7 business days

    • South Korea

      • Standard Shipping: $20 AUD

      • Delivery: 3-7 business days

    TRACKING YOUR INTERNATIONAL ORDER

    Once your order has been dispatched, you will receive an email from Coffee Beans with your tracking details.

    Australia Post or DHL Express will also send a link to your phone/email via their On-Demand Delivery Service, allowing you to update delivery preferences.

    Please allow up to 24 hours for tracking information to update.

    TERMS & CONDITIONS

    Customs or Import Charges: Additional fees may apply upon delivery. Coffee Beans is not responsible for these costs.

    Shipments may be subject to import taxes, duties, and customs fees that are charged once the package reaches the destination country. The recipient is responsible for these charges.

    CUSTOM TAXES AND DUTY CHARGES

    Customers may incur charges for purchasing and importing products into their country. Coffee Beans does not cover customs or import fees; these are the responsibility of the recipient. We have no control over these charges and cannot predict their cost, as they vary by country.

    If these charges are unpaid and the parcel is Returned to Sender, Coffee Beans authorizes DHL Express/Australia Post to destroy the parcel. The parcel will not be returned to our facility, and no refund will be issued for the order.

    For further inquiries, please contact our customer service team. Thank you for shopping with Coffee Beans!

    CONTACT US

    Phone: +61 493 100 123
    Monday to Friday, 9:00 AM - 5:00 PM AEST

    Email: info@coffeebeans.co

    Corporate Office: Unit G04, 324 Annangrove Rd, Rouse Hill NSW 2155, Australia

    COMPANY INFORMATION

    Company Name: Ai9 Pty Ltd (Trading as Coffee Beans)
    ABN: 79 683 010 308