Frequently Asked Questions

Do you have a store location?

We are based in Sydney, Australia, and are equipped with an amazing warehouse. However, we are currently an online-only store. We will be launching a Click and Collect Hub in Sydney soon.

Do you ship coffee internationally? 

Currently, we ship within Australia, New Zealand, Singapore, Hong Kong, Japan, and South Korea. We’re also working on expanding our delivery options in the future.

How do I know if my order has gone through?

Once your order is placed, you will receive a confirmation email with the details of your purchase and an order number.

How do I track my parcel?

We will send you an email with tracking information once your items have been dispatched. If you have not received your tracking details within two business days (excluding weekends and public holidays) after placing your order, please contact us as soon as possible.

Do you accept returns?

Yes, except for sale or clearance items. For further information, please refer to our Return Policy located at the bottom left corner of the website.

My question is something else.

Please feel free to email us. One of our Customer Care Team members will be happy to assist you.

💎 Email: info@coffeebeans.co