Privacy Policy

Last Updated: January 8, 2025

Ai9 Pty Ltd (A.B.N: 79 683 010 308), trading as Coffee Beans Australia, and its related bodies corporate (collectively referred to as Coffee Beans Australia, We, Us, or Our) consider the privacy and protection of your personal information important. We are committed to handling your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles, which establish clear standards for the collection, access, storage, use, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of our services (Services), you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree to this Privacy Policy, please do not use or access any of the Services.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for operational, legal, or regulatory reasons. We will post the revised Privacy Policy on our site, update the "Last Updated" date, and take any other steps required by applicable law.

How We Collect and Use Your Personal Information

To provide our Services, we collect personal information about you from various sources, as detailed below. The information we collect and use depends on how you interact with us.

In addition to the specific uses described below, we may use your personal information to:

  • Communicate with you
  • Provide or improve our Services
  • Comply with legal obligations
  • Enforce our terms of service
  • Protect and defend the Services, our rights, and the rights of our users or others

What Personal Information We Collect

The types of personal information we collect depend on how you interact with our site and use our Services. "Personal information" refers to any information that identifies, relates to, describes, or can be associated with you.

1. Information We Collect Directly from You

You may provide us with personal information, including:

  • Contact details: Name, address, phone number, and email
  • Order information: Billing and shipping addresses, payment confirmation, and order details
  • Account information: Username, password, security questions, and account security details
  • Customer support information: Any information you include when communicating with us

Certain features of the Services may require you to provide specific information. If you choose not to provide this information, you may be unable to use certain features.

2. Information We Collect About Your Usage

We may automatically collect certain information about your interaction with our Services ("Usage Data") through cookies, pixels, and similar technologies. Usage Data may include:

  • How you access and use our site and account
  • Device and browser information
  • Network connection details
  • IP address
  • Other interactions with our Services

3. Information We Obtain from Third Parties

We may obtain information from third parties, including:

  • Service providers (e.g., Shopify) who support our Site and Services
  • Payment processors who collect payment details (bank account, credit/debit card, billing address)
  • Marketing and advertising partners who use tracking technologies such as pixels, cookies, and web beacons

Any information obtained from third parties will be treated in accordance with this Privacy Policy.

How We Use Your Personal Information

1. Providing Products and Services

We use your personal information to fulfill our contract with you, including:

  • Processing payments
  • Fulfilling orders
  • Sending notifications about your account, purchases, returns, and exchanges
  • Managing your account
  • Arranging shipping and handling returns/exchanges

2. Marketing and Advertising

We may use your information for marketing purposes, including:

  • Sending promotional emails, text messages, or postal mail
  • Showing targeted advertisements on our site and other platforms

3. Security and Fraud Prevention

We use your information to:

  • Detect, investigate, and prevent fraudulent or illegal activity
  • Ensure the security of your account and our Services
  • Respond to suspected breaches or unauthorized access

4. Communicating with You and Improving Services

We use your personal information to:

  • Provide customer support
  • Improve and personalize our Services
  • Maintain our business relationship with you

Cookies

Like many websites, we use Cookies on our site. These help us:

  • Improve site functionality
  • Run analytics to understand user behavior
  • Tailor marketing and advertising

You can manage or disable Cookies through your browser settings, but doing so may impact your user experience. For more details, visit Shopify's Cookie Policy: https://www.shopify.com/legal/cookies.

How We Disclose Personal Information

We may disclose your personal information in the following circumstances:

  • To service providers (e.g., IT, payment processing, fulfillment, analytics)
  • To business and marketing partners for advertising purposes
  • With your consent (e.g., social media integrations, shipping requests)
  • Within our corporate group for operational efficiency
  • During business transactions (e.g., mergers, bankruptcy)
  • To comply with legal obligations or enforce our rights

We do not use or disclose sensitive personal information without your consent.

Third-Party Websites and Links

Our site may contain links to third-party websites. We are not responsible for their privacy practices and encourage you to review their policies.

Children’s Data

Our Services are not intended for children, and we do not knowingly collect personal information from them. If you believe a child has provided us with their information, please contact us to request its deletion.

Security and Retention of Your Information

We take reasonable steps to protect your personal information, but no system is 100% secure. The retention of your data depends on:

  • Whether we need it for your account or Services
  • Legal obligations
  • Dispute resolution requirements

Your Rights

Depending on your location, you may have the right to:

  • Access personal information we hold about you
  • Request deletion of your personal data
  • Correct inaccuracies in your information
  • Receive a copy of your data
  • Restrict processing of your personal data
  • Withdraw consent where applicable
  • Opt out of marketing communications

To exercise these rights, please contact us using the details below.

Complaints

If you have concerns about our processing of your personal information, please contact us. If you are unsatisfied with our response, you may lodge a complaint with your local data protection authority.

International Users

We may transfer, store, and process your information outside your country. If you are in Europe or the UK, we use Standard Contractual Clauses or other legal mechanisms to ensure your data is protected.

Contact Us

For any privacy-related questions, complaints, or requests, contact us at:

Privacy Complaint
Coffee Beans Australia
PO BOX 3250,
Rouse Hill, NSW 2155, Australia

📧 Email: info@coffeebeans.co